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Privacy and cookies

How we deal with your personal data

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system to provide the best online experience possible.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates including information from Herbfacts (www.herbfacts.co.uk) – our online advice portal which provides useful information and articles about Herbal Medicines and Food Supplements.

If you create an online account with us, which includes creating a unique password to access your account details in the future, your name, delivery address, billing address, email (if provided) and phone number (if provided) are stored within our site in order to make the ordering process easier for you next time. We do not store your payment details.

If you create an account, your personal data will be stored on the site indefinitely or until you delete your account or request that your details are no longer stored with us.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you give consent for us to collect it and use it for that specific reason only.

If we ask for your personal information for another reason, like sending you special offers by email, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you opt in and then change your mind, you may withdraw your consent for us to contact you at any time, by contacting us at: customercare@schwabepharma.co.uk

You can also send your request by post to:
Schwabe Pharma (UK) Ltd,
Alexander House,
Mere Park
Dedmere Road
Marlow
SL7 1PD
UK

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – ECOMMERCE

The Schwabe Shop is hosted on a secure server and uses Hyper Text Transfer Protocol Secure (HTTPS), the protocol over which data is sent between your browser and our website. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website is encrypted to protect confidential online transactions.

Payment

Payment on the Schwabe Pharma UK website can be made either via Secure Trading or Paypal.

If you choose to pay with Secure Trading, you will be securely redirected to their payment service to enter your payment details. Secure Trading is a fully certified PCI DSS level 1 payment service provider, and guarantees PCI compliance across their payment gateway services.

If you choose to pay with PayPal, you will be securely redirected to their payment service to enter your payment details. When you pay with Paypal, your financial information is not shared with Schwabe Pharma UK, and you can pay using only your email address and password. If you forget your login, you can recover it by yourself or you can contact Paypal if you need help.

We do not store credit card details nor do we share financial details with any 3rd parties

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a SHA-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all generally accepted industry standards.

SECTION 7 – COOKIES

Our website uses cookies to improve your experience when visiting the website. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Our cookies help us to make our website work as you’d expect, improve the speed and security of the site, allow you to share pages with social networks, and provides analytics to allow us to monitor how people use the website so we can make improvements to the online experience.

We do not use cookies to collect any personally identifiable information (without your express permission), collect any sensitive information (without your express permission), or pass personally identifiable data to third parties.

Granting us permission to use cookies

If the settings on your browser are set to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site it will likely mean that our site will not work as you would expect.

More about our Cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Allowing you to add comments to our site

Third party Cookies

Our site, like most websites, includes functionality provided by third parties. Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on social media we have included sharing buttons on our site. The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on those networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at etc. This helps us to continuously improve our website.

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. You can opt out of these cookies at anytime.

Turning Cookies Off

You can alter how cookies are stored on your computer by adjusting your web browser settings. You can set your browser to block or disable cookies, but doing so will limit the functionality of our website and may impact the quality of your browsing experience.

To change your cookie preferences, click the ‘settings’ or ‘tools’ button on your browser or you can find out more at www.allaboutcookies.org or www.aboutcookies.org. To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.

List of Cookies used on our website

Cookie Lifespan Purpose
catAccCookies 1 month Used to record that the user consents to accept cookies.
cblon 4 days Used to ensure that the shopping cart works appropriately.
cbuid Persistent Used to ensure that the shopping cart works appropriately.
cbuid_meta 1 week Used to ensure that the shopping cart works appropriately.
_cfduid 1 year Used by Metrilo, a specialist eCommerce marketing and analytics platform for online stores. We use the service to understand our customers shopping habits.
fr 3 months Used by Facebook for advertising and contains an encrypted Facebook ID and browser ID
_ga 2 years Used by Google to distinguish unique users to measure and improve site performance.
_gat_gtag 24 hours  Identification code of website used by Google for tracking visits to measure and improve site performance.
_gid 24 hours Used by Google to identify if a user returns within 24 hours of their first view to measure and improve site performance.
_hjIncludedInSample Until browser is closed Used by HotJar web analytics, to uniquely identify a visitor during a single browser session and indicates they are included in an audience sample.
IDE 1 year Used by Doubleclick to help customise advertising on Google properties, like Google Search.
JCS_INENREF 24 hours Used for anti-spam purposes.
JCS_INENTIM 24 hours Used for anti-spam purposes.
NID 6 months Contains a unique ID that Google uses to remember your preferences and other information.
OTZ 1 month Used by Google to help customise advertising on Google properties, like Google Search.
PHPSESSID Until browser is closed Used to save information about the current user session.
so_guest_id Until browser is closed Collects anonymous data regarding the user’s visits to the website, in order to improve the special offers delivered on the basket page.
woocommerce_cart_hash Until browser is closed Contains information about the shopping cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within this cookie.
woocommerce_items_in_cart Until browser is closed Contains information about the shopping cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within this cookie.
wp_woocommerce_session 48 hours Contains a unique code for each customer so that we know where to find the cart data in the database for each customer. No personal information is stored within this cookie.
wordpress_logged_in Until browser is closed Uses to determine whether a user is logged in or not.
wordpress_sec Until browser is closed Authentication cookie tagged containing the “secure” flag that causes information to be sent encrypted.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at customercare@schwabepharma.co.uk

Personal information

If you choose to request more information you will need to provide personal data to us through this web site.

If you create an online account with us, which includes creating a unique password to access your account details in the future, your name, delivery address, billing address, email (if provided) and phone number (if provided) are stored within our site in order to make the ordering process easier for you next time.

Where you provide personal data to Schwabe Pharma UK Limited the data will only be used for the service you have requested. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to customercare@schwabepharma.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

This web site does not automatically capture or store personal data from visitors to the site, other than to log the user’s IP address and session information. This information is used only for the administration of the site and in the compilation of aggregated statistics to measure the use of this site.

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