Customer FAQ’s New to Schwabe Pharma? For more than 140 years, Schwabe Pharma has been committed to improving people’s health and wellbeing. We research and develop the highest quality plant based medicine and natural health care products on the market. We are committed to providing our customers with excellent value through innovation – we believe that innovative phytomedicines will become increasingly important over the next few years and decades. Couple this with excellent customer service we are so confident in our products that we offer a no quibble guarantee – if for any reason you are not 100% satisfied with your product/s you can return or exchange your items within 28 days of purchase – no questions asked. As we strive for the best and so that we can improve our products and service we only ask you to enclose in the returned box a note to explain why you were not 100% satisfied. We are unable to offer a returns process online, so please call our customer service team on 01628 401980 or email email@example.com for more assistance. You can view our returns policy here. Where are you based? Schwabe Pharma (UK)’s head office is based in Marlow, Bucks with our distribution and fulfilment centre situated in Staffordshire. Our address for all correspondence is: Schwabe Pharma (UK) Ltd, Alexander House, Mere Park, Dedmere Road, Marlow, Bucks SL7 1FX United Kingdom. Telephone: 01628 401980 Email: firstname.lastname@example.org How long will it take to be delivered and how much will it cost? Postage and Packing: All orders are despatched, via First Class Royal Mail, within 24 hours if the order is placed Monday to Friday: please allow up to 5 working days although most orders are usually delivered within 1-2 working days. Orders placed on weekends are despatched first thing on the Monday morning. Delivery is FREE for orders over £20, otherwise there’s only a small charge of £3.50. Can I order from outside the UK? Yes and No! All of our food supplement products are available for delivery world-wide. However, we are unable by law to sell our registered traditional herbal medicines (THRs), including, but not limited to, St John’s Wort and Black Cohosh, to customers living outside of the UK. In order to purchase these registered traditional herbal medicines (THRs) your shipping address must be registered in the UK. As our online shop is unable to distinguish between which products are food supplements or traditional herbal medicines, any traditional herbal medicines that are ordered by overseas customers for delivery outside of the UK will be manually cancelled and a full refund will be given. However, you will still receive any food supplements which may form part of that order. All customers will be notified via email as and when this occurs in case they wish to cancel the entire order, including food supplements. CUSTOMERS IN EUROPE – Food Supplement products only European Postage and Packing: All orders are despatched within 24 hours if the order is placed Monday to Friday (excluding Bank Holidays): please allow up to 15 working days although most orders are usually delivered within 5-7 working days. Orders placed on weekends are despatched first thing on the Monday morning. Delivery to Europe is FREE for orders over £40, otherwise there’s only a small charge of £6.50. CUSTOMERS IN THE REST OF THE WORLD – Food Supplement products only Rest of World Postage and Packing: All orders are despatched within 24 hours if the order is placed Monday to Friday (excluding Bank Holidays): please allow up to 30 working days although most orders are usually delivered within 14-21 working days. Orders placed on weekends are despatched first thing on the Monday morning. Delivery to the Rest of the World is FREE for orders over £60, otherwise there’s only a small charge of £9.50. Is your site safe and secure? www.schwabepharma.co.uk features the latest and most secure SSL encryption with extended validation to ensure your visit to our site is safe and secure. To validate our SSL certificate, click on the Thawte logo or double-click the padlock logo that appears in the bottom right hand corner of the page. Where can I buy your products? All Schwabe Pharma products are available to buy direct from our online shop and all UK deliveries are made within 5 days of ordering. It’s simple, safe and straightforward…you don’t have to leave your home. If you would prefer to order by phone then we would be happy to take your order during normal office hours on 01628 401980. Alternatively, our products are available from most Boots, Superdrug and Holland & Barrett stores plus many other leading pharmacies and health food stores, nationwide.